Warehousing

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  • Should I lease an entire warehouse or space within a warehouse to store my products?

    No, you don’t need to but the decision depends on the scale of your business and product volume. When leasing warehouse space in the US, consider costs such as rent, insurance, labor salaries, utilities, equipment, maintenance, taxes, worker compensation, and security for storing and managing inventory.

  • As a 3PL, what would you do for my warehousing and order fulfillment needs?

    We will unload, receive, store, process your orders, pack, and ship your products. In this process, we will track and provide reports that allow you to monitor your order status and inventory levels.

  • How accessible are your warehouses?

    Our warehouses are easily accessible by road for efficient transportation and logistics operations. Extremely convenient access through roadways allows easy movement of goods and that reduces transportation costs.

  • What types of storage options are available at your facilities?

    • Pallet storage, where we store goods on pallets and stack them using forklifts;
    • Shelf storage, and
    • Bulk storage, for large items or materials.

  • Would we sign an agreement in case we store our products at your facility and what would it cover?

    An agreement would be signed. It would detail what you should expect from us as a facility and what we will expect of you as a respected client.

  • What transportation and shipping services do your warehouses offer?

    Together with pick-pack-ship services including labeling, we provide consolidation, cross-docking, and trucking for movement of goods from the warehouse to their final destination.

  • In what different ways does the warehouse accept the orders to be fulfilled?

    We accept orders to be picked-packed-shipped through various channels, including online platforms like Amazon or Shopify, email (excel format), or integrated systems such as electronic data interchange (EDI). We will give you access to our WMS.

  • What is the processing time from order receipt to shipment?

    We generally handle e-commerce orders within 1 business day. Orders placed before 9 AM will ship the same day. More complicated wholesale orders may allow for additional handling time between 24 to 48 hours.

  • How would I know that my order has shipped?

    In 3 ways

    • You can view that in the WMS, or
    • From our WMS, a daily shipment file will be sent to you
    • You can log on to the order portal (Shipstation or Teapplix) and see the order fulfillment work done for you

  • Is the warehouse equipped with technology for inventory tracking and management?

    Yes, our warehouses are equipped with technology for inventory tracking and management, including warehouse management systems (WMS), barcode scanning devices, RFID technology, and inventory control software.

  • Do I need insurance on my products stored in your facility?

    It's advisable to have insurance when storing inventory in a warehouse. General business insurance, which includes product liability coverage, protects against property damage such as fire, theft, or natural disasters affecting stored inventory.

  • What types of products are your warehouses capable of handling?

    Home textiles, apparel, houseware, consumer products, home and garden, cosmetics, ambient temperature food, packaged food products and edible oils.

  • What security measures are in place to protect our inventory?

    Surveillance cameras, access control systems, alarm systems, sprinkler system and inventory tracking systems.

  • How do our warehouses handle returns?

    We handle returned items by inspecting and processing them, assessing their condition, restocking usable items, disposing of damaged goods, and updating our inventory records accordingly.

  • How would we communicate with the warehouse team?

    We communicate via email or phone. Our warehouse team will promptly respond to your queries, help you track orders, provide updates on order statuses, and keep you informed about any issues or delays.

  • What are your warehouse’s operating hours?

    Monday- Friday 9 AM-6 PM. We may be open for additional weekend hours during certain seasonal periods such as.